Business Partner

The Business Partner serves as a consultant to leadership on human resources-related issues. The position is responsible for providing leadership advice on strategic human capital and organizational challenges by offering people-related solutions. The Business Partner must be deeply connected to each functional business areas’ goals and initiatives that have impact across the system. The Business Partner performs HR-related duties at a high level while supporting multiple distinct operational functions. The Business Partner carries out responsibilities by partnering with HR Functional area subject-matter experts in areas such as: talent acquisition, learning and development, compensation and benefits. The Business Partner leverages new and existing data to drive change and demonstrate strong linkages between the HR measurements/metrics and their alignment with system and operational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Collaborates with leadership, as a primary customer group, to develop and implement programs/initiatives that build accountability, emotional intelligence, team member engagement, and otherwise supports the organization’s success.
• Conducts ongoing supply and demand analysis for the businesses they support, which includes partnering with leadership on current and future staffing needs, creating and executing comprehensive people strategies that produce sustainable, measurable results and skill needs and partnering with Talent Acquisition and the customer to develop strategies to meet those needs while supporting culture and engagement initiatives.
• Builds strong relationships with, and provides trusted advice, to their group of leadership customers.
• Monitors key workforce metrics such as turnover rate, engagement results, performance evaluations, and similar data to identify “early warning signs”.
• Provides day-to-day talent management guidance to leadership (e.g. coaching, counseling, career development, disciplinary actions, performance improvement, appraisals, etc.)
• Identifies and manages talent risks to the specific areas they support in addition to partnering with OD to complete talent reviews and overall talent management strategy.
• Knowledgeable of employment regulations and laws at the local, state and federal level. Partners with business leaders, compliance and other appropriate experts to ensure employment-law risks are managed appropriately.
• Ensures regulatory compliance with legal requirements pertinent to day-to-day management, reducing legal risks.
• Acts as a change agent to the businesses through process design, business approach, supporting change and transformation, as well as cascading information effectively throughout their client groups.
• Participates in HR cross-functional projects as appropriate. Implements standardized HR processes with customer groups.
• Assesses and anticipates HR related needs.
• Provides input on workforce and succession planning and works with leadership on any proposed business restructuring.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the  Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE  

Bachelor’s degree required; Master’s degree preferred

3+ years of experience as Generalist, Business Partner, or related position with customer-facing, high degree of problem-solving responsibilities required.

Experience in the healthcare industry and leadership experience preferred.

CERTIFICATION/LICENSURE                    

Professional in Human Resources (PHR/SPHR) or other Human Resource certification preferred.

                                    

ADDITIONAL REQUIREMENTS

Passing the Driver’s License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

• Proficient business literacy (e.g., balance sheets, budgets, profit/loss statements and related technology)
• Business, finance and operational leadership acumen
• Awareness of healthcare trends, impact to current business state and future business state considerations Excellent consultative mindset with an ability to build strong relationships with both operational customer groups as well as other areas of HR expertise.
• Broad experience and specific knowledge of human resource concepts, including workforce management, performance appraisal systems, and building culture of engagement
• Strategic reasoning and thinking and the use of data go guide work and drive business decisions.  Must be comfortable challenging convention.
• Strong EQ with an ability to effectively influence others and manage conflict
• Strong analytic thinking and ability to translate data into pragmatic plans that inform business decisions.
• Strong organizational skills including the ability to prioritize, handle multiple projects simultaneously and meet deadlines.
• Productive and effective working in ambiguous, drivers and team environments.
• Proven presentation skills and customer management skills.
• Superior interpersonal, written and verbal communication skills; high problem solving skills.
• Ability to maintain a high degree of confidentiality and to deal discretely with confidential information.
• Willingness to travel within the designated service areas with a high degree of accountability.

WORK ENVIRONMENT

The noise level in the work environment is usually quiet

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Non-Specific Task (N/A)

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP    

Partners, physicians, patients/family, visitors, vendors                                         

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this Job, the employee is frequently required to sit, handle, finger, feel, talk, and hear. The employee is occasionally required to stand, walk, reach, stoop, kneel, crouch, and crawl. The employee must occasionally lift and or move up to 50 pounds and up to 25 pounds frequently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

                                    

LEVEL OF SUPERVISION

Assignments are normally received in the form of results expected and due dates. Only general procedures are available to guide work.

SUPERVISES

This job has no supervisory responsibilities.